client support,customer service,customer care – Philadelphia

Position Type:

Full-time

Desired Experience:

12 - 0

Salary Range:

30 - 0 Yearly

Jean Rothman

jeanrothman@hotmail.com

10013 Bridle Rd. Philadelphia,Pa.19116

215-437-1046

Profile

Ten years experience,record keeping,order processing,billing and quality control.

Problem solver,detail oriented,achieves results.

Eight years, retail management and sales.

Customer Service/Billing Clerk

03/2006-05/2007

Telepro Communications,Tukwila,Wa.98058

Incoming and outbound phone calls. Billing, service, dispatch.Everyday office functions,

filing,e-mail.faxing.Responsible for Multi-Dwelling units,water and cable billing.

1996-2005

Comcast Cable

10044 NE Ave

Philadelphia,Pa 19116

Quality Control/Clerk Specialist

Gathered information,researched and followed up in a timely fashion.Met with marketing staff

on a monthly basis to ensure understanding of new products and services.Helped reduce cost by examining and correcting all incoming and outgoing invoices.Established communications via

phone and E-mail with corporate office.Coached service reps.Responsible for contract billing

issues.Filled in for dispatchers and front end receptionist when needed.

.

United Way Team Leader, Volunteered Big BrotherBig Sister of America

Hope Link,Bellevue Wa. Tutored Reading,Writing and Englis as a second language.

.

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